FAQ (Frequently Asked Questions)
Email
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- Why is it that it takes me so long to retrieve some of my messages?
This is usually due to a large file attached to your email. It really takes some time to download a message with large file attachments.
- I cannot retrieve or send my mails.
Check in your mail server settings if you have indicated the correct POP3 & SMTP server:
- POP3: mail.pticom.com
- SMTP: smtp.pticom.com
It could also be caused by slow transmission or modem slowdown. Try again after several seconds; Or the mail server could be under maintenance.
- I have received a garbled file attached to my mail. What could have caused that?
Some data could have been lost while in the process of delivering the mail. Or there could be something wrong with the settings of either the sender or recipient of the mail.
- There are mails which I've sent that bounces back to me. Why was it undelivered?
The e-mail address of the intended recipient was probably incorrect or no longer exists. Or the ISP mail server of the recipient is temporarily down. Usually, the returned mail is just a warning informing the sender that the mail was not yet sent to the recipient's mail server. There is no need for the sender to re-send the particular mail. After trying to send the mail for 48 hours and it still remains undelivered, the mail will finally be returned by the system to the sender with an undeliverable status.
- Is it possible to catch a virus through e-mails?
Yes, it is possible. However, not from the message itself but generally from the file attachments.
- I would like to change my login password or my e-mail password. Is it possible?
To have your password changed, click here to change it online or you must fill out a form available at PTI Customer Service or call 234-7249 or 234-7247 for more information. Please have your internet account ready to avoid delay in your request.
- File attachments. How is it done and how do I get to open if I received one?
An option to attach file, web page or even the sender's address book card can be found in your e-mail software. To attach a file, simply choose File and it will ask for the exact location of the specific file you want to send (what drive and in what directory the file was being stored). After that, when you send the mail it will automatically copy the selected file to be attached to your message.
If you received a file attachment, simply click the link of the attached file. If it is a compressed file, your decompressing software ( e.g. WinZip) will automatically be launched. If it is a document, you will be asked what program would you like to use to open it.
- What does cc: mean?
cc stands for Carbon Copy. This is used if you would like to send a certain mail to several recipients.
- Howcome my e-mail seems to get stuck?
This sometimes occur when mail retrieval is halfway through and the recipient cancels it. It can also result to message loss. Or there is a large file attached to your message. Please call 682-1062 for assistance or visit our technical support page.
- Where can I send technical support related mails?
You can visit our technical support page.
- What is the difference between POP and SMTP?
POP (Post-Office-Protocol) is a text based protocol used to send and retrieve Internet email messages while SMTP (Simple-Mail-Transfer-Protocol) is used primarily to transfer mail messages between mail servers.
- When I try to receive mail, how come Netscape crashes?
- In your \Mail\ directory there is a file INBOX (no extension) which you can open in a plain text editor such as Notepad.
- If there are messages inside that you want to keep then rename the file to inbox.old.
- If not then delete the INBOX and INBOX.SNM, they will be rebuilt.
- Restart Netscape.
- How do I test if my mail program is working properly?
You can send an email addressed to your very own email address. Then retrieve it afterwards.
- How long does it take to receive an email sent to me?
Very fast. When you're logged-on, it only takes a couple of seconds, on the average, to retrieve messages sent to you. The message will remain in the mailbox of its recipient until the recipient logs in and retrieves it. It is advisable that you log in regularly and retrieve your mail.
- How do I setup my computer to send and receive emails?
The instructions for setting up a computer to send/receive emails are posted on our technical support page.
- How can I check my email from the web using a web browser?
By default, your email messages are stored on our mail server until you download them. To check your email from our mail server, go to http://mail.pticom.com/express.
- I cannot receive any more email. Am I over my disk quota?
If you are using webmail, please make sure that you re-delete whatever messages you've deleted by accessing the Deleted Items folder. The deleted items folder acts as a recycle bin and can be found by clicking the folder link found on the webmail's left navigation menu.
- How well does your spam filtering service work?
Our focus is to block the most spam while never blocking legitimate email. However, in some instances, certain types of email newsletters, especially HTML-based newsletters, may get filtered, depending on a number of factors.
- Does PTI store my email permanently?
No, PTI does not maintain permanent storage of our customers' email data.
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