IT&E - CNMI

Thursday, September 09, 2010

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FAQ (Frequently Asked Questions)

Roaming To Palau

What is Roaming to Palau?
Do I need a SIM Card in order to roam in Palau with Palau National Communications Co. (PNCC)?
What is PNCC?
How much is it to roam in Palau?
How much is it to send SMS while roaming with PNCC?
How do I make an outgoing call to a Palau phone number while roaming with PNCC?
How do I make an outgoing call to CNMI/Guam/US while roaming with PNCC?
Do callers from CNMI/Guam have to dial anything different when trying to call me while I am roaming with PNCC?
How do I send an SMS to a Palau number while roaming with PNCC?
How do I send an SMS to a CNMI/Guam number while roaming with PNCC?
Does Caller-ID work while roaming with PNCC?
What is the coverage in Palau with PNCC?
I experienced lost of service. Why?

What is Roaming to Palau?
IT&E Postpaid subscribers can now roam to Palau with their own GSM phone number. While in Palau, subscribers can send and receive phone calls and SMS on their IT&E GSM phone number through PNCC Palau National Communications Co.
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Do I need a SIM Card in order to roam in Palau with Palau National Communications Co. (PNCC)?
Yes.
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What is PNCC?
Palau National Communications Co. is one of the two Wireless Service Providers in Palau.
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How much is it to roam in Palau?
The roaming rates for voice calls are as follows:

$0.99/min - All Incoming calls
$0.99/min - Calls to Palau (within)
$0.99/min - Calls to CNMI, Guam
$1.99/min - Calls to US
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How much is it to send SMS while roaming with PNCC?
The roaming rates for SMS are as follows:

Incoming SMS - FREE
Outgoing SMS - $0.50
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How do I make an outgoing call to a Palau phone number while roaming with PNCC?
To make an outgoing call to a Palau phone number, dial the following:

011 + Country Code + Area Code + 7-Digit Number
(e.g. 01116806824483)
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How do I make an outgoing call to CNMI/Guam/US while roaming with PNCC?
To make an outgoing call to CNMI/Guam dial the following:

011 + Country Code + Area Code + 7-Digit Number
(e.g. 01116706824483)
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Do callers from CNMI/Guam have to dial anything different when trying to call me while I am roaming with PNCC?
No. Callers from CNMI/Guam do not have to dial anything special while you are roaming in Palau with PNCC, just your 7-Digit number.
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How do I send an SMS to a Palau number while roaming with PNCC?
To send an SMS to a Palau cellphone number, dial the following:

1 + Area Code + 7-Digit Number
(e.g. 16801234567)
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How do I send an SMS to a CNMI/Guam number while roaming with PNCC?
To send an SMS to a Palau cellphone number, dial the following:

1 + Area Code + 7-Digit Number
(e.g. 16701234567)
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Does Caller-ID work while roaming with PNCC?
No.
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What is the coverage in Palau with PNCC?
Roaming with PNCC has full coverage in Palau.
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I experienced lost of service. Why?
When travelling to Palau you might experience lost of service. This is due to the rolling power outages that are occurring in Palau at this time. Once the power is turned back on, please power cycle (turn off/on) your cellular phone to recover cellular service.
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