FAQ (Frequently Asked Questions)
Our Frequently Asked Questions (FAQ) list provides a resource of answers to commonly (and some uncommonly) asked questions regarding our products and services.
Use the list of categories shown at the left to browse answers to many frequently asked questions.
The articles in this FAQ are based on information from good reference sources. That does not mean that they are always perfect and complete. If you have corrections, updates or additional points to make, please send it to our technical support page.
How secure is PTI's Online Billing site and YourWallet feature?
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). Your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
PTI has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to our Web server, not to some unknown or unauthorized server.
You can safely enter your credit card number via our secure server, which encrypts all entered data. After you have entered your credit card info, the screen will only display the last four digits of your credit card number.
Ultimately, your personal information is protected by the password you created when you registered for an account (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is your responsibility to protect. You may change it anytime by logging in to your account, then click "Change Password" and enter a new password. |
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